Note:
Additional information is available in the
User Guide or the Client/Member area.
If a problem is
not described here, or a solution is not applicable in your situation, please do not
hesitate to contact our technical support staff at
support@QMASystem.com
- What is a QMA System?
- How do I begin a test ?
- Where can I find on-line help?
- How prompt is QMA support?
- What if I need fast support - is there a phone number I can call ?
What is a QMA System... ?
Quantitative Muscle Assessment "QMA" is a computer based system that tests muscle strength and fatigue. The subject or patient pulls or pushes against a strap that is connected to an adjustable frame. An in-line force transducer is connected in series with the strap and effort. The patient/subject may be supine or prone on an electric HIGH/low examination table to facilitate the strap placement and isolation of the muscle or muscle group to test. The effort is exerted, and the force transducer creates an electrical impulse (analog signal). The analog signal is carried to an expansion card in the computer that converts the analog signal to digital information. The digital input is translated by the qma program in the computer to produce data in a usable and comprehensible format. This data is then in a format (delimited file) to seamlessly interface with Microsoft's Excel - so argument (calculations) may be constructed to perform longitudinal and comparative analysis.
How do I begin a test ...?
After logging in using your initials or name, check the lower right of the screen to ascertain the correct protocol. If the protocol is correct, select file and with a new patient, add the information, or with an existing patient select view name/screen number and select the proper patient. You are now ready to begin testing.
Where can I find on line help ...?
The QMA user manual should be available on your computer. Another copy is on the QMA installation media - CD. After opening MS-Word, and selecting QMA user manual you may wish to scroll through the manual, or go to EDIT, select find or search and type in a short description of the topic. Example - "Finish Previous Visit".
Assistance may also be found at support@QMASystem.com.
How prompt is QMA support.. ?
QMA support technicians are expected to respond to email sent to support@QMASystem.com within the same business day of inquiry.
FAX BACK Support - 770 / 983-4009 - Same day response.
What if I need fast support - is there a local technician or a phone number I can call ?
Support may be made via telephone from 8:00 AM to 6:00 PM EST - Monday through Friday.
QMA support technicians have supported mundane to critical situations in research testing for the past nine years. Although a sympathizing face may be comforting, the experience of our support technicians in remedying hardware and/or software difficulties cannot be duplicated locally. Most problems encountered can be corrected "over the phone", or with a email reply. In the unlikely event of a hardware malfunction, expedited services, including next day delivery may be utilized. The QMA System is established on exceptional product and support.
